Questions & answers
How gifts, fees, and payouts work.
Giving
How can guests give? +
Two ways: put money toward a fund goal you set (honeymoon, a new home, anything), or pick a specific gift from your list. Guests pay with GCash, card, Maya, or GrabPay. No account needed.
Is there a minimum gift? +
A fund contribution is ₱50 minimum. A gift from your list is charged at that item’s price.
Can guests leave a message? +
Yes — an optional note to the couple, shown to you on your dashboard.
Fees
What are the fees? +
A 5% platform fee plus the payment-processing fee. Both are added at checkout and paid by the guest.
Does the couple pay anything? +
No. Nothing is deducted from your payout. On a fund gift you receive the full amount; on a gift from your list you receive the item’s price.
Getting paid
When do we receive the money? +
Gifts are collected as they arrive and held. Everything is released together in one payout 7 days after your wedding date — a buffer for card and e-wallet disputes, which can be raised weeks after a payment.
How is it paid out? +
To the bank account or GCash number you set on your dashboard. For now our team sends it after the hold clears; automated transfers are coming.
Our wedding was moved. What happens to the payout date? +
It moves with your wedding date — always 7 days after.
Can we get the money earlier? +
Not yet. If you need honeymoon funds before the wedding, contact support and we’ll help.
Gifts from your list
If a guest buys an item from our list, do you ship it? +
No. You receive the item’s price as cash and buy it yourself — your size, colour and timing — or put it toward something else. There’s nothing to wait for in the mail.
Where do the prices come from? +
We read the regular price from the store page you linked and keep it refreshed, so guests always see a current price.
Your registry
Who can see our registry? +
You choose: Public (listed for anyone to find), Unlisted (only people with your link), or Private (needs an access code you share).
Can we change gifts after going live? +
The list is locked once your registry is active, so a gift can’t change under a guest mid-payment. You can hide an item, or ask us to put the registry back to draft to rework it.
Is there a review before we go live? +
Yes — new registries are checked before they’re activated. You’ll be emailed once approved, or told what to fix.
Cancellations & refunds
The wedding was called off. What about the gifts already given? +
Your choice: we refund guests their payment (minus the non-refundable processing fee), or we release the funds collected so far to you.
A guest asked for a refund. +
Contact support. Refunds are handled case by case and only possible before the payout is released.
Safety
Do you hold our money in a wallet? +
No. Payments sit in our licensed payment processor’s account until they’re released to you. We don’t run a custom wallet and we never see or store card details.
What if a guest disputes a payment after we’ve been paid? +
If a chargeback succeeds after payout, that amount may be recovered from you under our terms. The 7-day hold exists to keep this rare.
Still stuck? Email us.